Shipping policy
Order Processing Time
All orders are processed within 1–3 business days after payment is received.
During this time, we verify order details, confirm product availability, and prepare the items for shipment.
Orders are not shipped or delivered on weekends or holidays.
During peak seasons or high order volume periods, processing times may be slightly extended. If there is a significant delay, we will notify you.
Shipping Time
Once your order has been processed and shipped, delivery typically takes 5–8 business days.
Total estimated delivery time:
6–11 business days (processing + shipping)
Please note that shipping times are estimates, not guarantees. Delivery may occasionally take longer due to factors outside our control such as:
• Customs inspections
• Postal carrier delays
• Severe weather conditions
• High shipping volume periods
Free Shipping
We offer Free Standard Shipping on all orders.
There are no additional shipping charges applied at checkout for standard delivery.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can track your shipment using the tracking link provided in the email or through trusted third-party tracking websites.
Please allow 24–72 hours for tracking information to update after shipment.
Incorrect Address or Delivery Issues
Please ensure your shipping address is correct when placing your order.
If a package cannot be delivered due to:
• Incorrect address
• Unreachable recipient
• Refused delivery
• Failure to collect from the carrier
The package may be returned to the carrier. In such cases, reshipping fees may apply.
Shipping Delays
While we aim to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control including:
• Severe weather events
• Transportation disruptions
• Customs processing delays
• Global logistics issues
We appreciate your patience and understanding if these situations occur.
Lost or Delayed Packages
If your package appears delayed or lost:
- Check the tracking information first
- Reach out to our support team with your order number
We will assist in investigating the issue with the shipping carrier.
Contact Us
If you have any questions about your order or shipping, please contact our support team at support@synoveehealth.store.
Please include your order number for faster assistance.