Refund policy
Refund & Return Policy
14-Day Satisfaction Guarantee
We want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.
To start a return, please contact our support team with your order number and details about the issue.
Eligibility for Returns
To qualify for a return:
• The request must be submitted within 14 days of delivery
• The item must be unused and in its original packaging
• The item must include all accessories and components
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 14 days of delivery.
To process the claim, please provide:
• Clear photos or videos of the product
• A brief explanation of the issue
• Your order number
Once verified, we will offer one of the following:
• Replacement product
• Full refund
Incorrect or Missing Items
If you receive the wrong item, missing parts, or accessories, please contact us within 14 days of delivery.
Depending on the situation, we will provide:
• A replacement product
• The missing component
• A partial or full refund
Orders Not Received
If your order has not arrived, please check the tracking information first.
If the tracking status shows delivered but you did not receive the package, please contact our support team and we will assist you with an investigation.
Please note that shipping investigations with carriers may take several weeks to complete.
Order Cancellations
Orders may be cancelled before they are processed or shipped.
Once an order has been processed or dispatched, it can no longer be cancelled.
Non-Returnable Situations
Returns may not be accepted if:
• The item shows signs of use, damage, or misuse
• The return request is submitted after the 14-day return window
• The product is returned without original packaging or accessories
Return Process
To request a return:
- Contact our support team with your order number and reason for return
- Our team will provide return instructions
- Ship the item back using a trackable shipping service
Once the returned item is received and inspected, we will process the refund or replacement.
Refund Processing
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account after it has been processed.
Shipping costs, taxes, and other service fees are non-refundable unless the item is defective or incorrect.
Contact Support
If you need help with your order, please contact our support team at support@synoveehealth.store.
Include:
• Your order number
• Photos or videos if applicable
• A brief description of the issue
Our team will work with you to resolve the issue as quickly as possible.